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A Formal Apology To Centon Electronics

Last week, I posted a rather nasty letter on this blog to Centon, in regards to a rebate situation. Basically, I had tried contacting Centon a few times, leaving a couple unreturned voice mails and a bounced email. In frustration, and sheer anger, I posted a rather nasty post to Centon on this blog explaining that because I was not getting any contact from them. I had hoped, rather reluctantly actually, that they would stumble upon the post, and make the contact that I had been looking for. They did, and in fact, exceeded my expectations. But first, and apology.

Centon- I apologize for the tone and manner of which I conducted the blog post. Looking back on the post, it's rather embarrassing, and not conducive of an Ubuntu community member. Even though not explained in the Code of Conduct, I felt that I had derailed from a document that I had digitally signed. I apologize for my post and the behavior in which I executed it. I will continue to do business with you, and I will encourage others to do the same. You have provided prompt customer service, you have been responsive and you have treated me kind and well. Quite the opposite of how I treated you. Please accept this apology.

Now, some explanations:

First, the rebate that I had thought I should have received in the mail was not $90, but $45. Apparently, I mixed up their rebate with another that I am expecting to come soon. I need a better way to file my documents, or I just need to learn how to read. At any rate, I misrepresented information in that post.

Second, Centon is not to blame for the rebate, but the store from which I purchased the RAM. Namely, CompUSA. You see, CompUSA put out the rebate, and printed the rebate form for me a day early. I had purchased the RAM on December 30th, but the rebate did not take effect until December 31st. Thus, I was not in the rebate period when I purchased the RAM, and as such, did not qualify for the rebate that CompUSA was offering on the shelves. This could be deemed false advertising. So, quite to the contrary to my post, Centon and the rebate company, did everything they should have. It was CompUSA that created this mess.

Thirdly, even if CompUSA had not messed up by offering the rebate early, Centon would still not be to blame, as the rebate was offered through a 3rd party, and not through Centon itself. As such, I jumped to conclusions irrationally and immaturely. Centon merely just offered me the RAM from which I am using in my wife's iBook.

So, there you have it. The full story. There are a few lessons that I learned from this:

    1. Do not take quick and irrational judgments and decisions, until all the facts are on the table.
    2. Make sure that all documents and resources are accurate.
    3. Blogging is a powerful tool to raise awareness, but be prepared to walk the walk.

Now, back to our regular scheduled programming.

{ 8 } Comments

  1. Christer Edwards using Firefox 2.0.0.2 on Ubuntu | March 13, 2007 at 10:34 am | Permalink

    Glad to hear you got things figured out. Sometimes it does require making some noise to get things done, unfortunately.

  2. Walther using Firefox 2.0.0.1 on GNU/Linux | March 13, 2007 at 11:37 am | Permalink

    You were wrong indeed. But you have the character to admit it and apologize. Well done.

  3. Jonathan Carter using Firefox 2.0.0.2 on Ubuntu | March 13, 2007 at 1:00 pm | Permalink

    I hope they didn't threaten you with legal action. Corporate Mo... erm... yes, the CoC. Nevermind ;)

  4. qhartman using Firefox 2.0 on GNU/Linux | March 13, 2007 at 1:21 pm | Permalink

    I missed your first post, but kudos for the chracter to "walk the walk".

  5. Aaron using Debian IceWeasel 2.0.0.2 on Debian GNU/Linux 64 bits | March 13, 2007 at 2:16 pm | Permalink

    Walther- Thank you.

    Jonathan- No. Nothing like that. No legal action, just a request to take down the previous post, and explain things here, which I was happy to do.

    qhartman- Thank you.

  6. Michael Turner using Internet Explorer 6.0 on Windows NT | March 13, 2007 at 3:07 pm | Permalink

    Aaron I want to thank for the apology and we here at Centon Electronics totaly accept. I am happy we were able to come to a happy and good conclusion. Centon Electronics does put our customers first and we are proud of that fact. This also says alot for your character and it is refreshing. As for threatening you with legal action we would never threaten our customers in any way and/or manner.
    Aaron you have my number and if there is anything else I can assist you with please call at any time.

    Michael Turner
    Customer Support Manager
    Centon Electronics, Inc.

  7. Aaron using Debian IceWeasel 2.0.0.2 on Debian GNU/Linux 64 bits | March 13, 2007 at 3:27 pm | Permalink

    Michael- Thanks. Sorry for the mixup.

  8. Bran using Firefox 2.0.0.7 on Mac OS | February 1, 2008 at 11:06 am | Permalink

    gee, and here i am trying twice over a month to get an RMA from Centon for some laptop memory that died. Second time i've had sticks die from them, and I can't get anyone to return my emails, and now starting to leave firm voice mail for them.

    Mr. Turner, if your reading this - check the general voice mail or your email, please!

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